Our Policies
Last updated: November 23, 2025
Below you will find all store policies, combined into one easy-to-navigate page.
Each section is clearly labeled for transparency and compliance.
Terms & Conditions
Use of the Website
You agree to use this website only for lawful purposes and not to engage in any activity that disrupts the site or other users.
Product Availability
All products are subject to availability. We may modify or discontinue products at any time.
Orders & Payment
By placing an order, you confirm that your information is accurate. We reserve the right to cancel or refuse orders when necessary. Payments must be completed at checkout.
Pricing
Prices may change without notice. Shipping, duties, taxes, and fees may apply at checkout.
Shipping & Delivery
Shipping timelines are estimates. We are not responsible for carrier delays once an order has shipped.
Returns & Refunds
Returns and refunds follow the guidelines in our Refund & Return Policy section.
Intellectual Property
All content on this site, including images, text, and branding, is our property and may not be used without permission.
Limitation of Liability
We are not liable for damages arising from use of our products or website, except where prohibited by law.
Changes to Terms
We may update these Terms at any time. Continued use of the site means you accept the revised Terms.
Privacy Policy
Information We Collect
We collect:
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Contact details (name, email, address)
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Payment details (processed securely through third-party processors)
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Website usage data (cookies, analytics)
How We Use Your Information
Your information is used to:
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Process and ship orders
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Improve our site and services
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Communicate with you
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Meet legal requirements
Cookies
We use cookies for analytics, functionality, and store operations. You may disable cookies in your browser, though site functionality may be affected.
Sharing Your Information
We only share data with trusted service providers such as payment processors, shipping carriers, and analytics tools. We never sell personal data.
Data Security
We take reasonable steps to protect customer data. No online platform is completely secure.
Your Rights
Depending on your region, you may request access, edits, or deletion of your information.
Privacy Inquiries
Please contact us through our Contact Page for privacy-related requests.
Refund & Return Policy
Returns
We accept returns on unopened, unused products within 14 days of delivery.
Non-returnable Items
Opened or used coffee products cannot be returned due to their perishable nature.
Refunds
Refunds are issued after inspection of returned items and processed to the original payment method.
Return Shipping Costs
Customers are responsible for return shipping unless the product arrived damaged or incorrect.
Damaged or Incorrect Items
Contact us within 7 days with photos if your order arrives damaged or incorrect. We will replace or refund the item.
Shipping Policy
Processing Times
Orders are shipped as soon as possible. Shipping times depend on our roaster’s stock. Out-of-stock items ship with the next roast batch.
Packaging
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Small orders ship in waterproof padded mailer envelopes.
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These protect the coffee during normal transit.
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Box shipping is available at a higher cost and can be selected at checkout.
Shipping Rates & Methods
Shipping costs are calculated at checkout. Carrier options vary.
Lost, Stolen, or Delayed Packages
Once an order is shipped, carrier delays or losses are outside our control. We can assist in filing claims if needed.
Warranty / Guarantee Policy
We do not offer warranties on consumable products such as coffee.
If you believe your item is defective or of poor quality, contact us and we will handle replacements or refunds on a case-by-case basis.
Disclaimer
General Disclaimer
Information provided on this site is for general informational purposes only. Brewing results may vary.
Allergy Disclaimer
Coffee may be produced in facilities that handle other goods. If you have allergy concerns, contact us before ordering.
Liability
We are not responsible for misuse of our products.
Accessibility Statement
We are committed to maintaining an accessible website for all visitors.
We work to improve compatibility with screen readers and other accessibility tools.
If you encounter accessibility issues, please contact us so we can assist.
Cookie Policy
We use cookies to:
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Enable store features
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Improve user experience
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Analyze site performance
You may adjust cookie settings in your browser or through our cookie banner.